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FAQs

I have sensitive skin, can I use tila? 
Of course, our products have been created for all skin types including sensitive skin and irritated skin is "sensitive".  All our creams are designed to soothe and repair.  

Do you have a product to help with Eczema?
Yes, our “Skin-Eze” cream relieves dry, itchy and irritated skin associated with eczema and dermatitis. Mum created this cream 30 years ago when she developed dermatitis during pregnancy. 

Who is tila?
Tila Natural SkinCo was started by me, Kathryn Tiller.  I got my love of natural from my mother who was ever conscious of what she was putting into our mouths and onto our skin.  She created herbal remedies that we have used in our family for over 30 years.  I have pursued a business career and on the side have followed mum's passion innovating and creating my own skin products.  Now I want to combine my business skills and love of natural and share these with you.
tila is based in Auckland, New Zealand.

Where is Tila Skincare made?
Right here in New Zealand.  

Can I pay by bank deposit?
Yes, if you are based in New Zealand we can accept bank deposits.  Email hello@tilaproducts.co.nz for details.

How much does shipping cost?
Shipping charges will be shown upon checkout.

How long does shipping and delivery take?
Once you place your order processing and packing will take 1-3 days.  You will receive an email update once your order has been processed.  Delivery will be 2-3 days for North Island and 4-5 days for South Island (add 2-3 days for rural delivery).  International delivery will be 6-10 days.

Is there GST on my order?
For our Domestic Customers GST is included in all order totals. For international customers there is no GST.

Is there customs on international orders?
For international orders we ship there will be a customs declaration on the package.  Any local charges at the destination address are the responsibility of the customer.

What is your returns policy?
We hope you love your purchase, but if for any reason you need to exchange or return something please get in touch within 30 days on hello@tilaproducts.co.nz.

Not answered here?
Get in touch via hello@tilaproducts.co.nz or +64 021 1871782.